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Step 1: Void out the check in CP

  • Go to Payroll>Checks>Locate the check>Actions>Void Check. 
  • This will void the check, and create a negative check value when syncing to the accounting system. 

Step 2: Correct the Account/Routing Number in the Employee Record. 

Step 3: Identify process for repaying the employee

  • Option 1: If correct Account/Routing Number has been updated in the employee record, generate a new payroll for this employee and follow the same payroll process. Regular CP processing fees apply. 

  • Option 2: Turn off direct deposit in the employee record, and generate a new payroll for this employee and follow the process for printing a check. Regular CP processing fees apply. 

  • Option 3: Add a handwritten check. Payroll>Checks>+Handwritten Check

Enter Payroll Details: Pay Period Dates>Select Employee>Enter Check Number> Calculate Taxes> Process. Regular CP Processing fess apply. 

  • Option 4: Pay Employee at next processing. 

Please Note: Return check fees apply for all returned checks.